Legal Notice
Mentions légales
Last updated: 12 November 2026
1. Website Publisher
This website, www.riviair.com, is published and operated by RIVIAIR & WATER, a French Société par Actions Simplifiée Unipersonnelle (SASU), trading as RiviAir.
Company Information
Registered company name: RIVIAIR & WATER
Trading name: RiviAir
Legal structure: SASU
Share capital: €2,000
Registered office:
C/O ADCM Secrétariat
3 Place Masséna
06000 Nice, France
RCS Nice: 810 810 994
SIREN: 810 810 994
SIRET: 810 810 994 00030
VAT number: FR78810810994
Email: info@riviair.com
Telephone: +33 (0)6 21 73 54 98
Website: https://www.riviair.com
Director of Publication: Benjamin Morter, President of RIVIAIR & WATER.
2. Website Hosting
Website hosting and application services are provided through Lovable, including Lovable Cloud for customer accounts, the database and confirmation emails. Cloudflare provides website delivery and security services.
Lovable: https://lovable.dev
Cloudflare: https://www.cloudflare.com
Fasthosts Internet Ltd provides domain and email services, not hosting of this website.
2 Cathedral Walk
The Forum
Gloucester, GL1 1AU
United Kingdom
Telephone: +44 (0)1452 541 285
Website: https://www.fasthosts.co.uk
3. Website Purpose
The RiviAir website provides information about the company's services, including air conditioning, heating, heat pumps, ventilation, plumbing, maintenance and property renovation.
The website also allows customers to request quotations, submit enquiries and subscribe to annual maintenance Care Plans.
Quotations, subscriptions and services are governed by their respective contractual terms and conditions.
4. Intellectual Property
Unless otherwise indicated, the content of this website, including text, graphics, photographs, logos, illustrations, design elements and other materials, is owned by RIVIAIR & WATER or used with the permission of the relevant rights holders.
Any unauthorised reproduction, distribution, modification or commercial use of protected website content is prohibited, except where permitted by applicable law.
5. Website Information & Liability
RiviAir endeavours to maintain accurate and current information on its website.
However, website content may be modified or updated, and RiviAir does not guarantee uninterrupted access or the permanent accuracy and completeness of all information.
RiviAir may temporarily suspend access to the website for maintenance, security or technical reasons.
Nothing in this Legal Notice excludes or restricts liability that cannot lawfully be excluded or affects customers' statutory rights.
6. Personal Data Protection
RIVIAIR & WATER is responsible for processing personal data collected through this website for its business activities.
Personal data may be collected when visitors submit enquiries, request quotations, create customer accounts, arrange appointments or subscribe to maintenance services.
Personal information is processed in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection legislation.
Further information about the purposes of processing, legal bases, data recipients, retention periods and individual rights is available in the website's separate Privacy Policy.
To exercise your rights concerning your personal data, including access, correction or deletion, please contact:
Email: info@riviair.com
Individuals may also lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).
Website: https://www.cnil.fr
7. Cookies
This website may use cookies and similar technologies necessary for its operation, security, account management and payment functionality.
Optional cookies or tracking technologies are used subject to visitor consent where legally required.
Further information about the cookies used and the available consent choices is provided in the website's Cookie Policy.
Website analytics and connected services
Lovable's visitor analytics records button and link clicks for every visitor. Page visits, time on page, page speed and errors are also recorded for every visitor, without cookies and without identifying anyone. The cookie banner controls Google Analytics only and does not pass its choice to Lovable's analytics.
Lovable records pages visited, where visitors came from, country, browser, operating system and device type, how long visitors stay, how fast pages load, errors and clicks. It uses no cookies, stores nothing on the visitor's device, does not keep IP addresses and does not identify visitors. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
The browser stores language and Google Analytics choices, a care-plan selection in progress, sign-in return information and the sign-in session. Customer account, enquiry, appointment, care-plan and accepted agreement records are held in Lovable Cloud for RiviAir and authorised team members. Confirmation emails use Lovable Cloud, and visit bookings are sent to the RiviAir team's Google Calendar.
Google Analytics runs only after analytics consent and only on permitted public pages on riviair.com or www.riviair.com. It sets browser identifier cookies and receives pathname-only page views and technical connection/device information; form contents and URL query details are not sent. Cookie settings in the footer lets visitors reject or revoke it. It does not run on this legal-notice page, private account pages or payment pages.
Cloudflare supplies traffic/security services and Turnstile browser checks on enquiry and booking forms; these services receive technical connection/browser information and may use security cookies. Google receives connection information when Google Fonts and review photographs load, and Google sign-in sends identity information needed to sign in if selected. Stripe loads only when the payment window is opened and receives payment, browser and device information, using cookies for payment authentication and fraud prevention; RiviAir receives payment status and references, not full card details.
Assistant messages are sent through Lovable AI Gateway to OpenAI to generate replies; the website does not save chat history. The WhatsApp hand-off opens WhatsApp, which receives information sent there under its own terms. Further details, including retention and rights, appear in the Privacy Policy.
8. Online Payments & Subscriptions
RiviAir offers online subscription services, including annual air conditioning maintenance Care Plans.
Subscription prices, payment options, contract duration, renewal conditions and cancellation rights are presented before purchase.
Payments may be processed through secure third party payment providers, including Stripe.
Care Plan subscriptions are governed by the separate RiviAir Care Plan Terms & Conditions available on this website.
9. Consumer Mediation
In accordance with French consumer protection legislation, eligible private consumers may access an independent consumer mediation service free of charge if a dispute remains unresolved following a prior written complaint to RiviAir.
The appointed consumer mediator is:
CM2C
Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu
75008 Paris, France
Website: https://www.cm2c.net
Email: declarer-un-litige@cm2c.net
10. External Links
The website may contain links to independent third party websites.
RiviAir is not responsible for the content, availability or privacy practices of those websites, except where responsibility arises under applicable law.
11. Applicable Law
This website and its Legal Notice are governed by French law, without prejudice to applicable mandatory consumer protection provisions and jurisdiction rules.