How we use your information

Draft — pending owner review

This privacy notice is a draft and is not yet final. Sections marked “to be confirmed before publication” still need the RiviAir team’s confirmation.

Who is responsible

SASU Riviair & Water

SASU Riviair & Water, a French registered business, is responsible for your information. For any privacy question or request to delete your data, write to us at the email address below.

When you send a message or book a visit, we receive your full name, email, phone number, town or postcode (and the visit address for on-site visits), property type and size, your message or notes and the time you chose.
To send a message you must give your full name, email and a message of at least 10 characters and pass the spam check; phone number, town or postcode and property type and size are optional. To book a visit you must also give your phone number, town or postcode, property type and size and short notes, choose the visit type and a time, and accept the booking terms.
We use these details to answer you, organise the visit, send you a confirmation email and notify the RiviAir team. Visit bookings are added to the RiviAir team’s Google Calendar.
To block spam, forms use Cloudflare Turnstile, which checks your browser before the request is sent.

Your client space uses your email address and password, or Google sign-in. It shows your appointments, care plan, any voucher code used, and the work records and photos from our visits.
Card payments are made in Stripe’s secure payment window. We receive the payment status and a Stripe customer reference, not your full card details.

Messages you type in the website assistant are sent through the Lovable AI Gateway to OpenAI to write the reply. This website does not save the conversation, but we have not yet confirmed whether or for how long these providers keep it. Please do not share sensitive information in the chat.
The WhatsApp button opens WhatsApp. Anything you send there is handled through WhatsApp under its own terms.

Google Analytics runs only if you accept analytics. It then records page-view events on our public pages and sets its own cookies (such as _ga) holding an identifier for your browser. Google also receives technical connection and device information, such as your IP address (used for approximate location) and your browser and device type. We remove query details from page addresses and never send form contents. You can withdraw your choice at any time in Cookie settings at the bottom of every page.
Your browser remembers your language and analytics choice, a care-plan quote in progress, the page to return to after signing in, and your sign-in session.
Pages load fonts from Google Fonts, and our Google reviews show reviewer photos from Google, so your browser connects to Google to display them.

The RiviAir team, and the service providers that run this website for us: Lovable (website hosting, plus the Lovable Cloud database, sign-in and confirmation emails), Google (Calendar, sign-in, Fonts, reviews and, with consent, Analytics), Stripe, Cloudflare, and the Lovable AI Gateway with OpenAI for the assistant.
Within RiviAir, customer information in the website admin area, the info@riviair.com inbox and the business calendar is accessed by the owner and authorised team members.

To be confirmed before publication.

To be confirmed before publication.

To be confirmed before publication.

Depending on the situation, you can ask to access, correct or delete your information, restrict or object to its use, receive a copy, and withdraw consent at any time. Write to us at the email address below.
You can also complain to the CNIL, the French data protection authority.

Privacy contact

For privacy and data-deletion requests, write to this address.

SASU Riviair & Water (RiviAir) · c/o ADCM Secrétariat, 3 Pl. Massena, 06000 Nice · SIRET 810 810 994 00030